Replace Your Phone System with Microsoft Teams
Your team is already in Teams for meetings and chat. Teams Phone brings calling into the same experience, eliminates a separate phone system, and gives you enterprise telephony features at a fraction of the traditional cost.
Why Organizations Switch to Teams Phone
The advantages go beyond cost. Teams Phone changes how your organization communicates, and the organizations that make the switch rarely look back.
Significant Cost Savings
Eliminating a separate phone system means cutting hardware costs, maintenance contracts, and per-seat licensing for a dedicated PBX. Most organizations that switch to Teams Calling see meaningful reductions in their monthly telecom spend while gaining more features than their old system offered.
Unified Communications
When your phone system lives inside Teams, calling becomes part of the same interface your team already uses for chat, meetings, and file sharing. There is no switching between apps, no missed context, and no separate voicemail system to check.
Work from Anywhere
Teams Phone works on any device with an internet connection. Your employees can make and receive calls on their laptop, mobile phone, or desk phone without forwarding or call routing complexity. The number goes with them.
Native Microsoft 365 Integration
Teams Phone integrates directly with your Microsoft 365 environment. Presence status, calendar availability, and directory look-up all work automatically. Call records appear in your activity feed alongside meeting notes and chat history.
Enterprise Features at Every Size
Auto-attendant, call queues, voicemail transcription, call recording, and compliance recording are all available regardless of your organization size. You get enterprise telephony features without enterprise telephony complexity or cost.
Scalability Without Headaches
Adding a new user to your phone system takes minutes, not a service call. Teams Phone scales with your organization and shrinks just as easily. You are not locked into hardware capacity or per-port limitations.
How We Deploy Teams Phone
A structured process that minimizes disruption and gets your team calling on Teams as quickly and smoothly as possible.
Assessment and Planning
We start by understanding your current phone system, call volumes, hunt groups, and any compliance requirements. This shapes the deployment plan and ensures nothing gets missed during the transition.
Licensing and Setup
We configure the right Microsoft 365 Phone licenses for each user type, set up your Teams Admin Center, and prepare your environment for calling.
Direct Routing or Calling Plans
Depending on your situation, we deploy either Microsoft Calling Plans or Direct Routing through a certified SBC. Direct Routing gives you more flexibility and typically better rates if you already have a carrier relationship.
Number Porting
We handle the porting of your existing business numbers to Microsoft. This process takes 2 to 4 weeks depending on your carrier, and we manage the coordination so nothing falls through the cracks.
Auto-Attendant and Call Queues
We configure your main business line auto-attendant, call queues for departments, voicemail routing, and after-hours handling so callers always reach the right place.
Device Setup and User Training
We configure any IP phones or headsets, set up each user account, and run training sessions so your team is comfortable making and receiving calls from day one.
A Proven Track Record in Teams Phone Deployments
Regroove has deployed Teams Phone for organizations ranging from small professional services firms to multi-site enterprises across British Columbia. We have handled complex environments with legacy PBX systems, number porting challenges, and custom call routing requirements.
Our deployments are built to last. We do not rush the planning phase, we document everything, and we make sure your team is confident before we hand the keys over. Our clients call us back for their next projects because the first one went well.
"Switching to Teams Phone was the best telecom decision we made. Regroove handled the entire migration and our team was up and running without a single dropped call or missed number."
IT Manager
Professional Services Firm, Vancouver BC
Common Questions
Do we need to replace all our desk phones?
Not necessarily. Microsoft Teams Phone supports certified IP phones that can be reused if they are Teams-compatible. For phones that are not compatible, we can recommend cost-effective replacements or help users work from the Teams app on their laptops or mobiles instead, which many organizations find they prefer.
Can we keep our existing phone numbers?
Yes. Regroove manages the number porting process from your current carrier to Microsoft. The typical timeline is 2 to 4 weeks depending on your carrier. Your numbers stay active throughout the process to avoid any service gap.
What's the difference between Direct Routing and Calling Plans?
Microsoft Calling Plans are fully cloud-based with Microsoft as your carrier, which simplifies billing and management. Direct Routing uses a Session Border Controller to connect Teams to your existing carrier relationship, which often delivers better rates and more flexibility for complex environments. Regroove will recommend the right option based on your call volumes, carrier contracts, and budget.
How long does a typical deployment take?
Most Teams Phone deployments take 4 to 8 weeks from kickoff to go-live, depending on the number of users, complexity of your current phone system, and how quickly number porting proceeds with your carrier. We share a detailed timeline at the start of every project.
Ready to Move Your Phone System to Teams?
Get a no-pressure consultation with a Regroove Teams Phone specialist. We will walk through your current setup, explain your options, and give you an honest picture of what a migration would involve.
Burnaby Head Office: 3999 Henning Dr #402, Burnaby, BC V5C 6P7 | Victoria Office: 300-848 Courtney Street, Victoria, BC V8W 1C4