IT support built around how your business actually runs.
Regroove is a Microsoft Solutions Partner offering managed IT support for organizations across Canada and the United States, with offices in Burnaby and Victoria, BC. Helpdesk, Microsoft 365, security, and on-site work, delivered through a predictable monthly block of hours.
Matt Gomes
IT Support Specialist
Most issues on his queue are picked up within the hour, not left to sit overnight.
What happens when you contact us
You reach out
By phone, email, or our support portal. Nicole, our Administrative Coordinator, is often the first person who picks up.
We triage and prioritize
Most issues are picked up within the hour during business hours. Anything affecting multiple users or a critical system jumps the line.
We resolve it, remote or on-site
Most fixes happen remotely, the same day. When something needs hands in the room, we dispatch from Burnaby or Victoria.
We follow up
You get a named account manager who already knows your environment, not a new technician re-reading your ticket history.
What you actually get with Regroove IT support
Microsoft-first, not spread thin
We have specialized in Microsoft 365, Teams, SharePoint, and Azure since 2001 as a Microsoft Solutions Partner, rather than trying to be everything to everyone.
A predictable monthly block of hours
Managed IT is sold as a monthly block of hours, not billed by the incident. You know your investment in advance, and those hours get used on whatever your environment actually needs that month, not held back for a surprise bill when something breaks.
Real response times
Most issues are picked up within the hour during business hours. Anything affecting multiple users or a critical system gets priority regardless of when it comes in.
Two BC offices, coverage beyond
Offices in Burnaby and Victoria, with clients across Canada and the United States supported remotely and on-site when the work calls for it.
Security built in, not bolted on
Every managed environment gets the same security baseline: identity protection, email security, endpoint monitoring, and ongoing configuration review, not a one time setup.
Proactive, not reactive
Monitoring, patching, and Microsoft Secure Score tracking happen continuously, so small issues get caught before they turn into an outage or a support call.
A dedicated account manager, not a rotating queue
You get a named point of contact who actually knows your environment, not a different technician re-reading your ticket history every time you call.
IT support by location
Offices in Burnaby and Victoria, BC, with remote support across Canada and the United States, and on-site visits where geography makes it practical.
Organizations that trust us with their IT
Municipal governments, post-secondary institutions, and private businesses across a range of industries.
We had hired Regroove for a process migration overhaul and IT support for our small business and could not have been happier with the result. Helio and his team spent countless hours to ensure our systems were operating flawlessly and answered every question we had through the process. Helpful, friendly, fair priced and responsible — a great partner for our IT needs!
“It's so great to leave the hard stuff to someone who knows it! I had a wonderful experience having my email accounts, Teams, SharePoint, OneDrive, and Teams Phone configured by professionals. Hassle free. I definitely recommend Regroove for your IT needs.”
Vendors and platforms we work with
We hold direct partner relationships across the stack, not just the software your team logs into every day, but the hardware, phones, and security tooling behind it.
Microsoft, Cisco, Lenovo, Huntress, Axcient, and Yealink are trademarks of their respective owners. Displayed to indicate a technology and partner relationship, not an endorsement.
Ways to structure IT support with us
Managed IT Services
Full or co-managed IT, backups, infrastructure, networks, and security under one agreement.
Learn moreFull Managed IT
Regroove becomes your IT department, handling everything from helpdesk to infrastructure.
Learn moreCo-Managed IT
We work alongside your internal IT team, filling gaps and extending capacity when demand spikes.
Learn moreCustomized Managed IT
A managed services package built around your specific environment, priorities, and budget.
Learn moreCommon questions
Ready to talk to a person about your IT?
Tell us about your environment and goals. We will come back with an honest recommendation, not a sales pitch.