Privacy Policy

Who We Are

Ceifa IT Services Inc., operating as Regroove, is a Microsoft Solutions Partner based in Burnaby, British Columbia, Canada. We provide IT consulting, managed IT services, and Microsoft cloud solutions to organizations across Canada and internationally. This Privacy Policy explains how we handle personal information collected through our website at regroove.ca and through our business operations.

Information We Collect

When you contact us through our website, we collect the information you provide, including your name, email address, company name, phone number, and the content of your message. We also collect standard technical information that your browser sends automatically, such as your IP address, browser type, and pages visited. If you book a call through our scheduling tool, the booking platform processes your name and email address to confirm the appointment.

How We Use Your Information

We use the information you provide to respond to your inquiry, schedule discovery calls, provide quotes, and deliver the services you engage us for. We may also send you follow-up communications directly relevant to your inquiry. We do not use your contact information for mass marketing without your explicit consent. Technical data is used in aggregate to understand how visitors use our website and to improve our content.

How We Share Your Information

We do not sell your personal information. We share your information only with service providers who help us operate the website and deliver our services, including Microsoft Azure (hosting infrastructure), our scheduling tool provider (Microsoft Bookings), and our contact form processor. These providers are contractually obligated to protect your information and may only use it to provide services to us. We may disclose your information if required by law or to protect our legal rights.

Data Retention

We retain contact and inquiry information for a period of two years from the date of last contact. If you become a client, we retain records in accordance with our client agreement and applicable legal requirements. You may request deletion of your information at any time by contacting us directly.

Cookies

Our website uses cookies to improve your browsing experience. Essential cookies are necessary for the site to function and cannot be disabled. Analytics cookies, if enabled, help us understand how visitors interact with our content. You can choose to decline analytics cookies using the cookie consent banner when you first visit our site. Your choice is stored in your browser and can be changed at any time by clearing your browser storage and revisiting the site.

Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, disclosure, alteration, and destruction. Our website is served over HTTPS. Access to personal information within our organization is limited to personnel who need it to respond to your inquiry or deliver our services.

Your Rights Under PIPEDA

Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to access the personal information we hold about you, to request corrections if it is inaccurate, and to withdraw your consent to our use of your information (subject to legal or contractual restrictions). To exercise any of these rights, contact us through our Contact page at regroove.ca/contact. We will respond to requests within 30 days.

Third-Party Links

Our website may contain links to third-party websites including Microsoft, LinkedIn, and other platforms. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make material changes, we will update the effective date shown below. Continued use of our website after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact our Privacy Officer at:

Regroove (Ceifa IT Services Inc.) #402 - 3999 Henning Dr, Burnaby, BC, Canada, V5C 6P7 Contact form: regroove.ca/contact Phone: +1 (250) 220-4575