Your Entire IT Environment Handled for You
Regroove takes on full IT responsibility. Helpdesk, servers, security, networks, backups, software. One monthly fee, one point of contact, no surprises.
Why organizations choose full managed IT
When IT is genuinely off your plate, your team gets time and focus back. Here is what that actually looks like.
Complete IT responsibility
Regroove takes ownership of your entire IT environment. When something goes wrong, you have one number to call and one team who knows your systems.
Predictable monthly costs
A flat monthly fee replaces unpredictable break-fix bills. You know exactly what IT costs every month, which makes budgeting straightforward and eliminates unpleasant surprises.
Proactive monitoring, not reactive firefighting
We watch your environment around the clock and catch issues before they affect your team. Problems get resolved in the background, not during your business day.
Access to a full team of specialists
One hire cannot cover Microsoft 365, Azure, security, networking, and infrastructure. With Regroove, you get a whole team of specialists under one monthly agreement.
Security included as standard
Security is not an add-on. Endpoint protection, patch management, identity security, and email filtering are built into every full managed IT engagement from day one.
Dedicated account manager
You have a named person at Regroove who knows your environment, your goals, and your frustrations. No call centres, no ticket queues routed to strangers.
How we get you fully managed
Onboarding a new managed IT provider should not be disruptive. We have done this enough times to make it smooth.
IT audit and discovery
We document what you have. Devices, servers, software, cloud services, user accounts, and security posture. Nothing gets assumed.
Onboarding and documentation
Your environment gets fully documented in our systems. Passwords, configurations, network diagrams, vendor contacts. Everything in one place.
Monitoring and tooling deployment
Our monitoring agents go on every device and server. Alerts, patch management, and remote support tools are configured to your environment.
Helpdesk goes live
Your team gets a direct line to our helpdesk. Tickets, calls, and chat. We set response expectations with you and hold to them.
Monthly reviews
Every month we review open issues, closed tickets, patch status, backup health, and anything coming up on the horizon.
Annual strategic planning
Once a year we zoom out. Hardware lifecycles, software renewals, security gaps, and where your IT should be in 12 months.
Common questions
What is included in full managed IT?
Helpdesk support, server and device monitoring, patch management, backup monitoring and testing, security tooling, network monitoring, and a dedicated account manager. Scope is confirmed during your onboarding, and everything is documented so you always know what is covered.
How quickly do you respond to helpdesk tickets?
Response times are set in your agreement, but in practice most issues are picked up within the hour during business hours. Critical issues that affect multiple users or systems get priority response regardless of when they come in.
What if we need something outside our agreement?
We will tell you clearly. Most requests fall within scope, but if something is a larger project or outside the defined agreement, we quote it separately rather than quietly billing you or quietly not doing it.
Do we need to replace our current IT staff?
No. Many of our full managed IT clients have an office manager or operations person who handles basic IT questions internally. We work with whoever you have and handle what they cannot or should not need to deal with.
Ready to Hand Off Your IT and Focus on Your Business?
We start with a free IT assessment to understand your environment and where the gaps are. No obligation, no pressure, just a clear picture.