A Plan Cut to Your Organization's Shape
Standard managed services plans assume your organization looks like everyone else's. It probably does not. Regroove maps your actual environment first, then builds the coverage around it, rather than trimming you to fit a vendor template.
Built for your environment, not someone else's
A custom engagement means the scope, the SLAs, and the pricing all reflect what your organization actually looks like.
Scoped to what your organization actually needs
We build the engagement around your real environment, not a template written for a generic 50-person professional services firm that happens to look nothing like you.
No paying for coverage you do not use
Standard plans bundle services whether you need them or not. If your data already lives entirely in Microsoft 365 with no on-premises servers, server patch management should not be quietly folded into the price. A custom package leaves that line out entirely.
Built around your environment, not a checklist
What you need depends on your industry, your tools, your team size, and your risk tolerance. We design the package around all of that instead of ticking generic boxes.
A fit that adjusts as you grow
The package that makes sense for a 20-person team in one office is not the one that fits once you have opened a second location or crossed 80 people. We revisit the fit as your organization changes instead of leaving you on a plan sized for who you used to be.
Deliverables and SLAs in writing
Everything in your package is defined up front: what Regroove does, how fast we respond, and what the outcome looks like. Nothing is left as a vague promise.
Quarterly reviews built into the agreement
We schedule a review of your package every quarter. If something is not working, we fix it. If your situation has changed, we update the scope to match it.
Matt Gomes
IT Support Specialist, Regroove
Shaped by someone who sees the day-to-day, not just the org chart
A tailored plan is only as good as the picture it is built from. Before we write a proposal, someone on our team spends time understanding how your organization actually operates day to day: how requests come in, which systems get used constantly, and where past support has fallen short.
Matt Gomes is often part of those conversations. As an IT Support Specialist, he spends his working hours on the support queue, which gives him a direct view of the kind of requests a specific team actually generates, which tools cause the most friction, and where a generic response time would either overpromise or leave a gap. That perspective feeds into the coverage we propose. Not the commercial terms of the agreement, but the practical shape of it: what gets monitored, how quickly different issues need attention, and which parts of your environment deserve the closest watch.
How we design your package
Getting the fit right takes a bit more time upfront, but it saves a lot of friction later.
Detailed needs discovery
We spend time understanding your organization: your industry, your tools, your team, your frustrations, and what you actually want IT to look like day to day.
Environment documentation
We catalogue what you have: devices, systems, cloud services, licenses, and vendors. This becomes the baseline for designing your package.
Package design and proposal
We write a detailed proposal with the services that make sense for your environment, the SLAs that reflect your needs, and pricing that is clear from the start.
Agreement and SLA definition
We define everything in writing before we start: response times, included services, exclusions, and how changes to scope get handled.
Implementation and onboarding
Your tools and environment get set up for the agreed scope. Users are briefed, contacts are shared, and monitoring goes live.
Ongoing review and adjustment
Quarterly reviews confirm the package still fits. We adjust scope, pricing, or SLAs as your organization changes shape.
If a fully custom scope is not what you need
Not every organization needs a bespoke build. These are the other ways we structure managed IT.
Full Managed IT
Regroove becomes your IT department, handling everything from helpdesk to infrastructure.
Learn moreCo-Managed IT
We work alongside your internal IT team, filling gaps and extending capacity when demand spikes.
Learn moreIT Support
Helpdesk, Microsoft 365, security, and on-site work through a predictable monthly block of hours.
Learn moreVendors and platforms we work with
We hold direct partner relationships across the stack, not just the software your team logs into every day, but the hardware, phones, and security tooling behind it.
Microsoft, Cisco, Lenovo, Huntress, Axcient, and Yealink are trademarks of their respective owners. Displayed to indicate a technology and partner relationship, not an endorsement.
Common questions
Ready for Managed IT That Actually Fits Your Business?
We start with a discovery conversation to understand your environment and what you actually need from an IT partner. Our team works out of Burnaby and Victoria, BC.