IT support built around how your business actually runs.
Regroove is a Microsoft Solutions Partner offering managed IT support for organizations across Canada and the United States, with offices in Burnaby and Victoria, BC. Helpdesk, Microsoft 365, security, and on-site work, billed as one flat monthly fee.
"IT support" means something different depending on who is selling it. For some companies it is a ticket queue and an hourly rate. For us it means a managed relationship: proactive monitoring, security that gets maintained rather than set once and forgotten, and a team that actually knows your Microsoft 365 environment instead of relearning it every time you call.
Most of that work does not require anyone sitting in your office. Microsoft 365 administration, security configuration, helpdesk tickets, and monitoring all happen remotely as a matter of course. When something genuinely needs hands on-site, whether that is a hardware rollout, a network change, or a new office setup, we dispatch someone, either from our Burnaby head office or our Victoria office, depending on where you are.
What you actually get with Regroove IT support
Microsoft-first, not spread thin
We have specialized in Microsoft 365, Teams, SharePoint, and Azure since 2001 as a Microsoft Solutions Partner, rather than trying to be everything to everyone.
Flat, predictable pricing
Managed IT is billed as a flat monthly fee, not hourly. Your costs do not spike because something broke this month.
Real response times
Most issues are picked up within the hour during business hours. Anything affecting multiple users or a critical system gets priority regardless of when it comes in.
Two BC offices, coverage beyond
Offices in Burnaby and Victoria, with clients across Canada and the United States supported remotely and on-site when the work calls for it.
Security built in, not bolted on
Every managed environment gets the same security baseline: identity protection, email security, endpoint monitoring, and ongoing configuration review, not a one time setup.
Proactive, not reactive
Monitoring, patching, and Microsoft Secure Score tracking happen continuously, so small issues get caught before they turn into an outage or a support call.
IT support by location
Offices in Burnaby and Victoria, BC, with remote support across Canada and the United States, and on-site visits where geography makes it practical.
IT Support in Canada
Coast to coast, from our two BC offices.
Learn moreIT Support in the United States
Cross-border reach into Washington and Oregon.
Learn moreMetro Vancouver & North Shore
Vancouver IT Support
Metro Vancouver
Learn moreBurnaby IT Support
Local office
Learn moreRichmond IT Support
Metro Vancouver
Learn moreSurrey IT Support
Metro Vancouver
Learn moreCoquitlam IT Support
Tri-Cities
Learn morePort Coquitlam IT Support
Tri-Cities
Learn morePort Moody IT Support
Tri-Cities
Learn moreDelta IT Support
Metro Vancouver
Learn moreNew Westminster IT Support
Metro Vancouver
Learn moreNorth Vancouver IT Support
North Shore
Learn moreMaple Ridge IT Support
Metro Vancouver
Learn moreLangley IT Support
Metro Vancouver
Learn moreFraser Valley
Greater Victoria & Vancouver Island
Okanagan, Interior & Sea-to-Sky
Kelowna IT Support
Remote support
Learn moreSquamish IT Support
Sea-to-Sky corridor
Learn moreGibsons IT Support
Sunshine Coast
Learn moreVernon IT Support
Remote support
Learn moreWest Kelowna IT Support
Remote support
Learn morePenticton IT Support
Remote support
Learn moreKamloops IT Support
Remote support
Learn morePrince George IT Support
Remote support
Learn moreRest of Canada
Ways to structure IT support with us
Managed IT Services
Full or co-managed IT, backups, infrastructure, networks, and security under one agreement.
Learn moreFull Managed IT
Regroove becomes your IT department, handling everything from helpdesk to infrastructure.
Learn moreCo-Managed IT
We work alongside your internal IT team, filling gaps and extending capacity when demand spikes.
Learn moreCustomized Managed IT
A managed services package built around your specific environment, priorities, and budget.
Learn moreCommon questions
Ready to stop worrying about your IT?
Tell us about your environment and goals. We will come back with an honest recommendation, not a sales pitch.