IT Support

IT support built around how your business actually runs.

Regroove is a Microsoft Solutions Partner offering managed IT support for organizations across Canada and the United States, with offices in Burnaby and Victoria, BC. Helpdesk, Microsoft 365, security, and on-site work, billed as one flat monthly fee.

"IT support" means something different depending on who is selling it. For some companies it is a ticket queue and an hourly rate. For us it means a managed relationship: proactive monitoring, security that gets maintained rather than set once and forgotten, and a team that actually knows your Microsoft 365 environment instead of relearning it every time you call.

Most of that work does not require anyone sitting in your office. Microsoft 365 administration, security configuration, helpdesk tickets, and monitoring all happen remotely as a matter of course. When something genuinely needs hands on-site, whether that is a hardware rollout, a network change, or a new office setup, we dispatch someone, either from our Burnaby head office or our Victoria office, depending on where you are.

What you actually get with Regroove IT support

Microsoft-first, not spread thin

We have specialized in Microsoft 365, Teams, SharePoint, and Azure since 2001 as a Microsoft Solutions Partner, rather than trying to be everything to everyone.

Flat, predictable pricing

Managed IT is billed as a flat monthly fee, not hourly. Your costs do not spike because something broke this month.

Real response times

Most issues are picked up within the hour during business hours. Anything affecting multiple users or a critical system gets priority regardless of when it comes in.

Two BC offices, coverage beyond

Offices in Burnaby and Victoria, with clients across Canada and the United States supported remotely and on-site when the work calls for it.

Security built in, not bolted on

Every managed environment gets the same security baseline: identity protection, email security, endpoint monitoring, and ongoing configuration review, not a one time setup.

Proactive, not reactive

Monitoring, patching, and Microsoft Secure Score tracking happen continuously, so small issues get caught before they turn into an outage or a support call.

IT support by location

Offices in Burnaby and Victoria, BC, with remote support across Canada and the United States, and on-site visits where geography makes it practical.

Common questions

Our managed IT support covers helpdesk and end user support, Microsoft 365 and Teams administration, security monitoring and configuration, device and network management, and on-site work when something needs hands in the room. It is scoped to your environment rather than sold as a fixed, one size package.

Ready to stop worrying about your IT?

Tell us about your environment and goals. We will come back with an honest recommendation, not a sales pitch.