Microsoft Teams started as a collaboration platform and has grown into something much broader. Teams Phone takes that further by replacing the traditional business phone system entirely, giving organizations a unified communication platform that handles calls, meetings, and messaging in one place.
What Is Microsoft Teams?
Microsoft Teams is a comprehensive collaboration platform designed for modern workplaces. It brings together group and one-on-one conversations, video and audio meetings, file sharing, and collaborative document editing in a single interface, accessible from desktop or mobile devices.
What Is Microsoft Teams Phone?
Microsoft Teams Phone is a cloud-based calling system built on top of the Teams platform. Beyond standard telephone features like call transfers, hold music, and voicemail, it includes capabilities that traditional phone systems cannot match.
- Group calling
- Call delegation for assistants and shared lines
- Shared line access for multiple users
- Auto attendants with voice menus
- Call queues with configurable routing options
- Organization-wide administration and analytics
Why Use Teams Phone
Do More With Your Phone System
A cloud-based phone system offers more than a traditional PBX ever could. Intelligent call routing means calls go to the right person or team without requiring manual transfers. Voice-activated attendants handle initial routing automatically. Queue analytics show call volumes and wait times in real time.
Answer Calls From Anywhere
Teams Phone lets employees handle calls from a headset at home, a compatible office handset, or a mobile device anywhere in the world. For hybrid and remote teams, this means there is no longer a distinction between being at the office and being reachable on your business line.
How to Migrate to Teams Phone
- Acquire the appropriate licensing and calling plan credits
- Transfer existing phone numbers from your current carrier to Microsoft
- Configure auto attendants, call queues, and other specialized features
- Provide user coaching so your team knows how to use the new system
- Equip team members with Teams-compatible devices and headsets
Regroove handles Teams Phone implementations from licensing through hardware selection and user training. If you are considering the switch, we can walk you through what the process looks like for your specific environment.