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Cannot Export to a PST File from Exchange Online eDiscovery

 

You are logged into Office 365.  You are in the Exchange Admin Center and you want to export your eDiscovery search results to a PST file.  You select “Export to a PST file” option but are met with this error:

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In order to successfully export your mailbox Search results to a PST file from Exchange Online eDiscovery you must use and configure the following:

1) Use IE 10 or newer.  If you are using IE 9 then you must also install the .NET Framework 4.5

2)  Add https://*.outlook.com to the Local Intranet Zone in Internet Explorer

3)  Ensure that the following URL’s are not listed in the Trusted sites Zone:

  • https://*.outlook.com
  • https://r4.res.outlook.com
  • https://*.res.outlook.com

This will provide for a successful export

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Additional information can be found here for the following scenarios:

1) You use a third party browser

2) You use an outgoing proxy server