Sean Wallbridge
Office documents not opening in Chrome in SharePoint Online
I tried all the normal repairing office, uninstalling/reinstalling, resetting to defaults.
First I went to set default programs and reset it to defaults.
In this case the protocol wasn’t set by default, this didn’t fix chrome, but it fixed IE.
I logged into the computer with a different profile and when I tried to open a word doc in Chrome I got the prompt I was missing.
Now to reset this option in chrome so it would work on her profile delete or rename the “local state” file in
Users -> (users profile name) -> AppData -> Local -> Google -> Chrome -> User Data
*its hidden
I was also getting a connection issue when opening the word docs, but that was a networking issue where the network adaptor said it didn’t have internet (yellow triangle), but internet was working so browsing to SharePoint online was getting confused. A TCP/IP reset, ipconfig flush / registerdns fixed that all up.
“We are unable to connect right now. Please check your network and try again later.”