{"id":546,"date":"2009-08-05T22:49:00","date_gmt":"2009-08-05T22:49:00","guid":{"rendered":"https:\/\/brainlitter.itgroove.net\/2009\/08\/05\/a-video-example-of-customizing-extending-the-sharepoint-help-desk-template-in-spd\/"},"modified":"2009-08-05T22:49:00","modified_gmt":"2009-08-05T22:49:00","slug":"a-video-example-of-customizing-extending-the-sharepoint-help-desk-template-in-spd","status":"publish","type":"post","link":"https:\/\/regroove.ca\/brainlitter\/2009\/08\/05\/a-video-example-of-customizing-extending-the-sharepoint-help-desk-template-in-spd\/","title":{"rendered":"A video example of customizing\/extending the SharePoint \u2018Help Desk Template\u2019 in SPD"},"content":{"rendered":"
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This seemed worthy of sharing. Someone on Experts-Exchange asked about modifying\/extending one of the SharePoint 40 Fantastic templates, to add their own column (Business Units) and then modify the ‘New Request’ form. So, here was my response to him\/her including the related YouTube\/Screencast video, showing how it is done. This should prove useful\/valuable to anyone unfamiliar with making these kinds of changes or modifications using SharePoint Designer 2007 (now free, www.microsoft.com\/spd<\/a>). <\/p>\n

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Here’s my response to the poster: <\/h3>\n

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You’ll want to add your columns or lookups (and update your views to suit, dashboard views, etc.). Then, you’ll need to modify the ‘Newform.aspx’ (by creating a new one, you should avoid modifying the original) and then assigning it to the necessary navigation like quick launch. I haven’t spent any time specifically with this template previously, so there may be other things to do, but this should get you well on the way… <\/em><\/span><\/p>\n

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I had some time tonight (and this stuff is fun…) so I made a quick video of the process for you, as I’m sure I’ll be able to use this in the future as well \ud83d\ude42 In it, I’m doing the following: <\/em><\/span><\/p>\n

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  1. Adding a column for Business Units (you could look up a list, with more detail attached, if necessary, such as contact\/owner information) <\/em><\/span><\/li>\n<\/ol>\n

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    1. Opening the site in SharePoint Designer, to create (and assign) a copied\/modified New Entry form (and you can of course modify the form as necessary, removing unnecessary fields, add validations, a splash of colour, etc.) <\/em><\/span><\/li>\n<\/ol>\n

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      1. Modify the quick launch, to reference using the new Entry Form (there might be other places to edit) <\/em><\/span><\/li>\n<\/ol>\n

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        Here’s the Video Screen cast of the result, I recorded. Have fun! <\/em><\/span><\/p>\n