{"id":1703,"date":"2014-08-30T10:01:00","date_gmt":"2014-08-30T17:01:00","guid":{"rendered":"https:\/\/thebeagle.itgroove.net\/?p=1703"},"modified":"2023-02-24T21:39:53","modified_gmt":"2023-02-24T21:39:53","slug":"o365things-you-can-do-to-help-ensure-a-clean-email-migration","status":"publish","type":"post","link":"https:\/\/regroove.ca\/archive\/2014\/08\/30\/o365things-you-can-do-to-help-ensure-a-clean-email-migration\/","title":{"rendered":"O365\u2013Things you can do to help ensure a clean email migration"},"content":{"rendered":"

I migrated one of our SMB clients to O365 over the past week.\u00a0 They were coming from a hosted POP3 environment and had a mixture of users that would be going to O365 E1 plans and some that were \u201cphone only\u201d P1 plans.\u00a0 You would think it would be \u201ceasy\u201d to migrate an organization like this, wouldn\u2019t you?\u00a0 Well, you\u2019d be both right and wrong!\u00a0 There are many things that can go wrong and many things you need to think about, here are a few things we learned along the way that can help you with your migration!<\/p>\n

\"PointingThis one should be obvious \u2026 clean up<\/strong> <\/em>your Outlook files!\u00a0 I have lost count of the number of users that I have come across that have ridiculously messy Outlook \u2013 a gazillion items in their Inbox, just as many in the Deleted folder (I need to go back and look at stuff \u2026), tonnes of old \u201ccrap\u201d in their email (so gigabytes of email history).\u00a0 The list goes on.\u00a0 In order to have a clean migration up to O365 you want to limit the amount of data that you initially push up into O365 to something that is manageable.\u00a0 As my customer was not saving anything in the hosted email system the user\u2019s individual Outlook PST files were going to provide the historical data that they wanted to see in O365.\u00a0 That is all well and good but you need to be sensible<\/em> about what you migrate up into O365 and you need to be cognizant of the time it takes to migrate a volume of data.<\/p>\n

In this case we were using Outlook to push up data to O365 after the users was connected to O365.\u00a0 Outlook will take time to synchronize local data with O365 and vice versa.\u00a0 You can use the PST import tool in O365 to perform much the same task but, either way, it will take time.\u00a0 If you are under the gun you want user accounts \u201clive\u201d within O365 as quickly as possible so minimizing the amount of transferred data is a helpful first step.\u00a0 Also, because Inbox<\/strong> and Deleted <\/strong>are special folders in Outlook and Exchange, the cleaner they are the better your chances of a successful migration.\u00a0 Big, ugly Outlook profiles are a guarantee of possible migration problems!<\/p>\n

\"Pointing Use a third party tool like MigrationWiz<\/a> to handle as much of the migration as possible (we used it for the \u201cphone only\u201d users that had a lot of data left in the hosted email system).\u00a0 Microsoft\u2019s provided O365 migration tools are \u201cokay\u201d but they are basic and leave lots to be desired.\u00a0 The third-party tools that are on offer go a long way towards easing the task of migration.\u00a0 They do not <\/em>eliminate the possibility of issues during migration but they sure can reduce the overall work load!\u00a0 A tool like MigWiz generally allows you to do trial runs and multiple passes so that you can find and fix potential migration problems.\u00a0 And, of course, you probably still want to enlist the help of a Microsoft O365 partner to help you with the migration (hint, hint).<\/p>\n

\"Pointing If you are coming from a NON-EXCHANGE environment (like POP3) then you need to prep your users for the different way things will work on their phones (and possibly tablets) when they connect to O365.\u00a0 This was the big challenge at my customer and, frankly, one I hadn\u2019t really considered as I\u2019m so used to customers having an Exchange environment.\u00a0 The first thing that threw users was the simple fact that Outlook, phones and webmail were no all integrated and that what happens inside one \u201clocation\u201d (Outlook, phone, webmail) was reflected almost immediately in the others.\u00a0 One user made a habit of reading email on his phone then deleting it as he knew it would be in his Outlook in the office; he was shocked to find out that deleting it on the phone meant it was gone out of Outlook!\u00a0 There were a few more \u201coopsies\u201d along the way before users adjusted to the idea of how things work and it underlines the need to inform, prep and even train users on how things will work once you are moved on to O365.\u00a0 In the case of my customer, the phone thing was far more \u201cdisruptive\u201d than anything else during the migration and it was an eye-opener for me.\u00a0 I was expecting problems from an Outlook perspective and there were none to speak of but the phone thing took a lot of handling, far more than I ever would have imagined!<\/p>\n

UPDATE:<\/strong> You might want to consider the OWA app for iPhone and Android as it “containerizes” Outlook functions (email, calendar, contacts) within a single app and keeps that data completely separate from other email\/calendar\/contact info on the phone.\u00a0 I discovered with my client that many users had a bunch of accounts set up on their phones and they were getting massively confused by the profusion of “stuff” on the phone.\u00a0 OWA certainly made it clear what was what in terms of the “business” email and calendars and contacts.<\/p>\n

\"Pointing Check for \u201cmail enabled\u201d applications like accounting or other line-of-business applications.\u00a0 You might run into issues with how the applications interact with O365 and Outlook.\u00a0 This particular area has proven to be a challenge for a number of older mail-enabled apps (MAPI) although it is not insurmountable.\u00a0 Relaying is less of a problem and can be easily configured inside O365 but you do have to follow the instructions properly (no cutting corners!).<\/p>\n

UPDATE:<\/strong>\u00a0 O365\/Exchange Online sets a MAPI property on each user’s account (you can see it by looking at the user account in the O365 Management portal and selecting “Exchange Properties”; in those properties you will see MAPI and it is DISABLED by default.\u00a0 If you have a user that uses MAPI-enabled apps you may find that enabling this setting for the user solves the problem.\u00a0 In the case of the customer I referenced earlier it certainly fixed a problem with outbound email generated inside BusinessVision (SAGE) accounting.<\/p>\n

And, again, don\u2019t shy away from enlisting the help of a Microsoft O365 partner, specially one that has already performed a number of migrations.\u00a0 O365 is a great platform but there is work involved with successfully migrating on to it.\u00a0 It never hurts to leverage someone else\u2019s knowledge and experience and that is doubly true for O365 migrations.<\/p>\n","protected":false},"excerpt":{"rendered":"

I migrated one of our SMB clients to O365 over the past week.\u00a0 They were coming from a hosted POP3 environment and had a mixture of users that would be going to O365 E1 plans and some that were \u201cphone only\u201d P1 plans.\u00a0 You would think it would be \u201ceasy\u201d to migrate an organization like … <\/a><\/p>\n","protected":false},"author":10,"featured_media":1496,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"categories":[247],"tags":[88,450,453,493,605],"acf":[],"yoast_head":"\nO365\u2013Things you can do to help ensure a clean email migration - Archive<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/regroove.ca\/archive\/2014\/08\/30\/o365things-you-can-do-to-help-ensure-a-clean-email-migration\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"O365\u2013Things you can do to help ensure a clean email migration - Archive\" \/>\n<meta property=\"og:description\" content=\"I migrated one of our SMB clients to O365 over the past week.\u00a0 They were coming from a hosted POP3 environment and had a mixture of users that would be going to O365 E1 plans and some that were \u201cphone only\u201d P1 plans.\u00a0 You would think it would be \u201ceasy\u201d to migrate an organization like …\" \/>\n<meta property=\"og:url\" content=\"https:\/\/regroove.ca\/archive\/2014\/08\/30\/o365things-you-can-do-to-help-ensure-a-clean-email-migration\/\" \/>\n<meta property=\"og:site_name\" content=\"Archive\" \/>\n<meta property=\"article:published_time\" content=\"2014-08-30T17:01:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-02-24T21:39:53+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/regroove.ca\/archive\/wp-content\/uploads\/sites\/6\/2015\/04\/043015_1744_SharePointa2.png\" \/>\n\t<meta property=\"og:image:width\" content=\"801\" \/>\n\t<meta property=\"og:image:height\" content=\"451\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Sean Wallbridge\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Sean Wallbridge\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"5 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/regroove.ca\/archive\/2014\/08\/30\/o365things-you-can-do-to-help-ensure-a-clean-email-migration\/\",\"url\":\"https:\/\/regroove.ca\/archive\/2014\/08\/30\/o365things-you-can-do-to-help-ensure-a-clean-email-migration\/\",\"name\":\"O365\u2013Things you can do to help ensure a clean email migration - Archive\",\"isPartOf\":{\"@id\":\"https:\/\/regroove.ca\/archive\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/regroove.ca\/archive\/2014\/08\/30\/o365things-you-can-do-to-help-ensure-a-clean-email-migration\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/regroove.ca\/archive\/2014\/08\/30\/o365things-you-can-do-to-help-ensure-a-clean-email-migration\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/regroove.ca\/archive\/wp-content\/uploads\/sites\/6\/2015\/04\/043015_1744_SharePointa2.png\",\"datePublished\":\"2014-08-30T17:01:00+00:00\",\"dateModified\":\"2023-02-24T21:39:53+00:00\",\"author\":{\"@id\":\"https:\/\/regroove.ca\/archive\/#\/schema\/person\/74e1c0def190f181c1394c2b6d883e77\"},\"breadcrumb\":{\"@id\":\"https:\/\/regroove.ca\/archive\/2014\/08\/30\/o365things-you-can-do-to-help-ensure-a-clean-email-migration\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/regroove.ca\/archive\/2014\/08\/30\/o365things-you-can-do-to-help-ensure-a-clean-email-migration\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/regroove.ca\/archive\/2014\/08\/30\/o365things-you-can-do-to-help-ensure-a-clean-email-migration\/#primaryimage\",\"url\":\"https:\/\/regroove.ca\/archive\/wp-content\/uploads\/sites\/6\/2015\/04\/043015_1744_SharePointa2.png\",\"contentUrl\":\"https:\/\/regroove.ca\/archive\/wp-content\/uploads\/sites\/6\/2015\/04\/043015_1744_SharePointa2.png\",\"width\":801,\"height\":451},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/regroove.ca\/archive\/2014\/08\/30\/o365things-you-can-do-to-help-ensure-a-clean-email-migration\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Blog Archive\",\"item\":\"https:\/\/regroove.ca\/archive\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"O365\u2013Things you can do to help ensure a clean email migration\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/regroove.ca\/archive\/#website\",\"url\":\"https:\/\/regroove.ca\/archive\/\",\"name\":\"Archive\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/regroove.ca\/archive\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/regroove.ca\/archive\/#\/schema\/person\/74e1c0def190f181c1394c2b6d883e77\",\"name\":\"Sean Wallbridge\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/regroove.ca\/archive\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/adf8cea6291c39d166616f2148d919a6?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/adf8cea6291c39d166616f2148d919a6?s=96&d=mm&r=g\",\"caption\":\"Sean Wallbridge\"},\"url\":\"https:\/\/regroove.ca\/archive\/author\/swallbridge\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"O365\u2013Things you can do to help ensure a clean email migration - Archive","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/regroove.ca\/archive\/2014\/08\/30\/o365things-you-can-do-to-help-ensure-a-clean-email-migration\/","og_locale":"en_US","og_type":"article","og_title":"O365\u2013Things you can do to help ensure a clean email migration - Archive","og_description":"I migrated one of our SMB clients to O365 over the past week.\u00a0 They were coming from a hosted POP3 environment and had a mixture of users that would be going to O365 E1 plans and some that were \u201cphone only\u201d P1 plans.\u00a0 You would think it would be \u201ceasy\u201d to migrate an organization like …","og_url":"https:\/\/regroove.ca\/archive\/2014\/08\/30\/o365things-you-can-do-to-help-ensure-a-clean-email-migration\/","og_site_name":"Archive","article_published_time":"2014-08-30T17:01:00+00:00","article_modified_time":"2023-02-24T21:39:53+00:00","og_image":[{"width":801,"height":451,"url":"https:\/\/regroove.ca\/archive\/wp-content\/uploads\/sites\/6\/2015\/04\/043015_1744_SharePointa2.png","type":"image\/png"}],"author":"Sean Wallbridge","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Sean Wallbridge","Est. reading time":"5 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/regroove.ca\/archive\/2014\/08\/30\/o365things-you-can-do-to-help-ensure-a-clean-email-migration\/","url":"https:\/\/regroove.ca\/archive\/2014\/08\/30\/o365things-you-can-do-to-help-ensure-a-clean-email-migration\/","name":"O365\u2013Things you can do to help ensure a clean email migration - Archive","isPartOf":{"@id":"https:\/\/regroove.ca\/archive\/#website"},"primaryImageOfPage":{"@id":"https:\/\/regroove.ca\/archive\/2014\/08\/30\/o365things-you-can-do-to-help-ensure-a-clean-email-migration\/#primaryimage"},"image":{"@id":"https:\/\/regroove.ca\/archive\/2014\/08\/30\/o365things-you-can-do-to-help-ensure-a-clean-email-migration\/#primaryimage"},"thumbnailUrl":"https:\/\/regroove.ca\/archive\/wp-content\/uploads\/sites\/6\/2015\/04\/043015_1744_SharePointa2.png","datePublished":"2014-08-30T17:01:00+00:00","dateModified":"2023-02-24T21:39:53+00:00","author":{"@id":"https:\/\/regroove.ca\/archive\/#\/schema\/person\/74e1c0def190f181c1394c2b6d883e77"},"breadcrumb":{"@id":"https:\/\/regroove.ca\/archive\/2014\/08\/30\/o365things-you-can-do-to-help-ensure-a-clean-email-migration\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/regroove.ca\/archive\/2014\/08\/30\/o365things-you-can-do-to-help-ensure-a-clean-email-migration\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/regroove.ca\/archive\/2014\/08\/30\/o365things-you-can-do-to-help-ensure-a-clean-email-migration\/#primaryimage","url":"https:\/\/regroove.ca\/archive\/wp-content\/uploads\/sites\/6\/2015\/04\/043015_1744_SharePointa2.png","contentUrl":"https:\/\/regroove.ca\/archive\/wp-content\/uploads\/sites\/6\/2015\/04\/043015_1744_SharePointa2.png","width":801,"height":451},{"@type":"BreadcrumbList","@id":"https:\/\/regroove.ca\/archive\/2014\/08\/30\/o365things-you-can-do-to-help-ensure-a-clean-email-migration\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Blog Archive","item":"https:\/\/regroove.ca\/archive\/"},{"@type":"ListItem","position":2,"name":"O365\u2013Things you can do to help ensure a clean email migration"}]},{"@type":"WebSite","@id":"https:\/\/regroove.ca\/archive\/#website","url":"https:\/\/regroove.ca\/archive\/","name":"Archive","description":"","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/regroove.ca\/archive\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"},{"@type":"Person","@id":"https:\/\/regroove.ca\/archive\/#\/schema\/person\/74e1c0def190f181c1394c2b6d883e77","name":"Sean Wallbridge","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/regroove.ca\/archive\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/adf8cea6291c39d166616f2148d919a6?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/adf8cea6291c39d166616f2148d919a6?s=96&d=mm&r=g","caption":"Sean Wallbridge"},"url":"https:\/\/regroove.ca\/archive\/author\/swallbridge\/"}]}},"_links":{"self":[{"href":"https:\/\/regroove.ca\/archive\/wp-json\/wp\/v2\/posts\/1703"}],"collection":[{"href":"https:\/\/regroove.ca\/archive\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/regroove.ca\/archive\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/regroove.ca\/archive\/wp-json\/wp\/v2\/users\/10"}],"replies":[{"embeddable":true,"href":"https:\/\/regroove.ca\/archive\/wp-json\/wp\/v2\/comments?post=1703"}],"version-history":[{"count":1,"href":"https:\/\/regroove.ca\/archive\/wp-json\/wp\/v2\/posts\/1703\/revisions"}],"predecessor-version":[{"id":2877,"href":"https:\/\/regroove.ca\/archive\/wp-json\/wp\/v2\/posts\/1703\/revisions\/2877"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/regroove.ca\/archive\/wp-json\/wp\/v2\/media\/1496"}],"wp:attachment":[{"href":"https:\/\/regroove.ca\/archive\/wp-json\/wp\/v2\/media?parent=1703"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/regroove.ca\/archive\/wp-json\/wp\/v2\/categories?post=1703"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/regroove.ca\/archive\/wp-json\/wp\/v2\/tags?post=1703"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}